Chicago Transit Authority Customer Service  » General services  »
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  • If you have a negative experience while using the bus or train in Chicago, don't even bother contacting the CTA's customer service line
  • They might as well just cut out customer service altogether, as that would save thousands upon thousands of dollars a year by eliminating employees who don't even do anything when you have a problem or a question

    • by Bartleby
      all reviews
      If you have a negative experience while using the bus or train in Chicago, don’t even bother contacting the CTA’s customer service line. If you do get to talk to a person on the phone, they’re pushy and rude.

      And if you write an email, even in a professional tone, they don’t even bother to respond.

      I


      wanted to file a complaint a few weeks ago about how I was treated by a bus operator, and I didn’t even get a reply of any sort from Chicago Transit Authority customer service, despite the fact that I provided all the details about my experience, including the direction, time, route, and even the run number (a special number that ...

      • is supposed to help them pinpoint drivers for this type of thing).

        The CTA employees themselves are already disrespectful and unpleasant on the whole, and then it seems the customer service staff are just as subpar.

        This is yet another way in which Chicago’s infrastructure fails to live up to “World Class City” standards.

        Thank goodness I

        at least speak English - because I would get no help from these people at CTA customer service if I were a struggling foreign tourist.

        They might as well just cut out customer service altogether, as that would save thousands upon thousands of dollars a year by eliminating employees who don’t even do anything when you have a problem or a question.




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    The review was published as it's written by reviewer in August, 2006. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 25280888030131/k2311a0828/8.28.06
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