I have had cellular phone service for the past 13 years, spanning 2 different states and a total now of 3 different carriers. I have to say that AT&T blows the competition out of the water! To me, the customer service and the variety of plans is just as important as the service itself. We started out with Sprint, hated it, and ended up switching to Nextel.
We had Nextel for several years, and then it merged in with Sprint.
We gave Sprint
a try (that’s a whole other review…. ), hated it, sent our phones back, and walked into an AT&T store looking to see what we could get.
We walked out 30 minutes later with 2 brand new SmartPhones, the service we needed and wanted for a reasonable price, and our phones were activated with all features working.
The people in our local AT&T store (Roseville, MI) were pleasant, professional and very helpful.
Anytime I’ve had to talk to someone in customer service via telephone, they ...