Time Warner Cable of NC  » Business  »
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  • If you are trying to decide which cable service to use in NC, you may want to consider not going with Time Warner Cable
  • I pay approx $50 for 75 channels-- I'm still not sure exactly how much I pay because they don't itemize their bills and they couldn't agree on a single price
  • I've rarely had a positive experience with TWC, and I have been a loyal customer for 10 years

    • by Hayden Harms
      TRUSTWORTHY

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      If you are trying to decide which cable service to use in NC, you may want to consider not going with Time Warner Cable. Here’s why:

      Their customer service is terrible. Yesterday, I was quoted three different prices by three different people (for basic cable).

      I once returned one of my DVRs and, instead of crediting my account,


      they canceled it entirely. I spoke to 4 people, including a supervisor, and they had no idea what had happened. The tech that came out to reconnect simply shook his head in disbelief.

      They have a little-known policy where they will offer to reduce your payment for 6 months while receiving the same products. You can only do ...


      • it twice, and it’s only if you really need it. When I talked with the rep, she laughed at me. She LAUGHED at me because I was going through a temporary monetary hardship.

        I pay approx $50 for 75 channels– I’m still not sure exactly how much I pay because they don’t itemize their bills and they

        couldn’t agree on a single price. I can get 150 channels for $35 at Direct TV.

        I’ve rarely had a positive experience with TWC, and I have been a “loyal” customer for 10 years. I can’t wait to cancel the whole account… or perhaps I just need to downgrade a feature and they’ll do it for me, by accident.




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