Key West Ford New Westminster, BC  » Cars  »
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301 Stewardson Way, New Westminster, BC, Canada
  • My experience last week at Key West Ford in New Westminster, BC, went from the surreal to the ridiculous very quickly, and it should have all been so simple
  • As his response was a quick 'no problem,' we proceeded to follow him around the entire lot, for about 15 minutes, looking for that elusive Explorer
  • As we digested this bit of interesting, albeit completely ridiculous, information, we were briefly stunned, but after we told him he must be mistaken, he then decided there was an Explorer, he thought, in another lots a short walk away
  • At this point, we should have run away, but I think we were too shocked or amused to do anything
  • Unfortunately, he ran after us, but we managed to leave to attend our appointment

    • by Jessie Bahrey
      TRUSTWORTHY

      all reviews
      My experience last week at Key West Ford in New Westminster, BC, went from the surreal to the ridiculous very quickly, and it should have all been so simple.

      My lease on our Hummer 3 is going to be up in a couple months, and as I was moving to Calgary for a few months this week, I wanted to get a new vehicle lined up to lease before I left. Our two top choices for a vehicle were either a Toyota FJ or a Ford Explorer. We decided to look at a local Ford dealership to take a new Explorer for a test drive and check out the prices. We parked our car, and walked into the dealership. We waited about 10 minutes for the receptionist to acknowledge our presence, and when she finally did, we were assigned to a sales person we will call ‘Jeffy,’ who appeared to be listening intently as we told him, simply, that we wanted to see a 2009 Explorer, and talk


      pricing. As his response was a quick ‘no problem,’ we proceeded to follow him around the entire lot, for about 15 minutes, looking for that elusive Explorer. Finally, after wondering where it had disappeared to, he stopped in his tracks and looked at us and stated, “Ford does not make a 2009 Explorer.” As we digested this bit of interesting, albeit completely ridiculous, information, we were briefly stunned, but after we told him he must be mistaken, he then decided there was an Explorer, he thought, in another lots a short walk away. We dutifully followed him some four blocks to a tiny auto body shop, where we wandered around looking at very old vehicles for some time. Finally, he stopped in front of a rusted, dusty Explorer, and triumphantly announced that here was one we might like. It turned out to be a 1998 model. At this point, we should have run away, but I think we were too shocked or amused to do anything. My ...

      • husband explained we wanted a new vehicle, and asked him if he thought we might have to look somewhere else, so then we walked back to the showroom.

        When we arrived, Jeffy asked us to sit at his desk while he went to speak to someone. After awhile, he came back with a sheet of paper, and with great flair pushed it across the table at us. On it, he had written down some figures and info on a 2006 Explorer that his friend was trying to sell; it was, to be sure, a good deal-new, it had been $56,000, and we could obtain it for $36,000. It was fully decked out, with all the bells and whistles, with low mileage, and he could have it there by that afternoon. At this point, we started to believe that perhaps there was no 2009 Explorer at this place at all. I patiently explained, for the 20th time, that we wanted a new model, and wanted to lease, not buy.

        At this point, we began looking for an escape route, but he insisted we talk to his sales manager.

        We went into another office, where a slightly slick looking guy started punching numbers. We apparently could buy a new Explorer for $59,000, and depending on three types of financing available, could have anywhere from a 7% to a 9% interest rate. We began to be impatient as we had priced the new Explorer for just over $40,000, with an interest rate of 4%. At this point, we made up an appointment we had to get to, excuses ourselves, and tried to get to our vehicle without Jeffy seeing us leave. Unfortunately, he ran after us, but we managed to leave to attend our appointment.

        Key West Ford, if our experience is any indication, is a shady, inefficient and incompetent dealership, and their employees are not keeping up with the new reality of our poor economy. If you want a laugh, though, you might want to ask to see a 2009 Explorer.




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    The review was published as it's written by reviewer in May, 2009. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 92405708071031/k2311a0524/5.24.09
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