Monitronics  » Business  »
0.5
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Puyallup, Washington
  • We were told to mail in a dispute of the issue etc. , we do so
  • I will never use them again and I would never recommend them for their service

    • by Megan
      TRUSTWORTHY

      all reviews
      Monitronics is a horrible company to use for your security system. We called to cancel our service because we were changing our phone landline to wireless (Vonage).

      The alarm system won’t work unless it works with the landline, so we decided to cancel or security service.

      The gentlemen on the phone said that our service was cancelled and we thought that was the end of


      it.

      Well a few months later we get a collections notice in the mail of own some $300 dollars for our late payments.

      We don’t get any other notice, but this piece of mail, already stating we have been sent to collects.

      We call to resolve the situation and Monitronics completely makes us feel like it was all our fault, which clearly it is not.

      ...


      • We then call the collection agency because Monitronics says it was out of their hands.

        (BULLSHIT)!!!! We were told to mail in a dispute of the issue etc.

        , we do so.

        We then were trying to refinance our home and the loan company wouldn’t take our loan unless we paid of that debt, so we called to collection agency once again to try and resolve

        the situation, and they said… Monitronics rejected our dispute because they said we called to cancel our phone service after we had already been sent to collects.

        That doesn’t make any sense… This company is horrible.

        They were not helpful on the phone, they kept transfering us to other people who didn’t know anything….

        I will never use them again and I would never recommend them for their service.



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    The review was published as it's written by reviewer in May, 2009. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 411705700981031/k2311a0517/5.17.09
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