Hennessey Salon and Spa Richmond, BC  » Cosmetics  »
2.0
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Richmond Centre Mall, 6551 No. 3 Road, Richmond, BC, Canada
  • Because I travel and move around a lot for work, it can be a challenge for me to find basic services, like hair stylists, doctors, and dentists, who I trust, because very often I find one I like, only to have to move away
  • When I moved to BC, I found the Richmond location to be convenient, so both my husband and I began getting our cuts there
  • In fact, I found it disrespectful, and after the fifth or sixth time it happened, I lost my temper-just a bit

    • by Jessie Bahrey
      TRUSTWORTHY

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      Because I travel and move around a lot for work, it can be a challenge for me to find basic services, like hair stylists, doctors, and dentists, who I trust, because very often I find one I like, only to have to move away. Getting consistent and quality service is difficult enough, without having to find start the search all over again in another city. For several years, I tried to find a stylist whom I had a good report with at different Hennessey Salon and Spa locations in Western Canada, and was often successful for awhile, only to have them up and leave the location or the company without any notice. Recently, I became weary of this pattern of high staff turnover at the Hennessey location that I have been frequenting for three years now, in Richmond, BC, and I will now be scouting out a new

      salon.

      I do admit to being cheap when it comes to my hair; I only get about four or five hair cuts per year, and will not pay what I feel is an excessive amount for a simple cut. I also do not get any other procedures, like colour or highlights, at salons, and I have also been known to visit the really cheap ‘Supercuts’ type places if I cannot find a reasonably priced salon. I originally found that Hennessey in Edmonton, Calgary and Richmond were reasonably priced-under $50 for a cut and style. When I moved to BC, I found the Richmond location to be convenient, so both my husband and I began getting our cuts there. When we first began going, we both really liked a stylist who spent the time, and had a very easy manner and good report with us. He even did the deep ...


      • scalp massage which I happen to love. He managed to always make my hair just the way I envisioned, and even came up with a great short cut when I finally got the nerve to do more than trim my long hair. I really liked him. One day, he just disappeared. We wanted to find out where he went to follow him, but Hennessey staff would not tell us. So, we eventually found other stylists who we liked, though not as well. It was about this time that we began to get annoyed with the constant call from the receptionist, starting about two hours before our scheduled appointments, asking if we could change our appointment time. The first few times this happened, we tried to accommodate, and then it happened every single time, without fail-either to come in early, or come later. It began to not only be
        annoying, but extremely poor customer service. In fact, I found it disrespectful, and after the fifth or sixth time it happened, I lost my temper-just a bit. It is as if the staff have no respect for clients’ time and only care about the convenience for them or fitting more people in to make more money. I realize hair salons are a business, but along with that is customer service and building a relationship along the way, and this attitude and behaviour does not do any of these things.

        After the latest stylist that I had come to like, or rather tolerate, disappeared, I am now no longer going to go to Hennessey Salons and Spas. I may try again in another location, but not the Richmond location. There needs to be a consistency with the stylists, and also a respect for the clients. This location has neither of these attributes.




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    The review was published as it's written by reviewer in May, 2009. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 311505699380631/k2311a0515/5.15.09
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