Air Canada
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  • I have traveled with Air Canada on December 24th, 2008 and I can definitely claim that this was the worst trip I've ever taken with this company
  • The flight was uneventful, even though I found the flight attendants to be real snobs and the snack bar offered too expensive
  • Finally, I got re-united with all my belongings but this experience has confirmed me once more that Air Canada is definitely not a reliable company and their customer service is less than desirable

    • by ButterflyEs
      TRUSTWORTHY

      all reviews
      I have traveled with Air Canada on December 24th, 2008 and I can definitely claim that this was the worst trip I’ve ever taken with this company. The flight was uneventful, even though I found the flight attendants to be real snobs and the snack bar offered too expensive.

      Once I landed in Vancouver, BC, I had to wait for my luggage over 45 minutes, only to


      find out that it had never arrived to Vancouver.

      I was given a trouble-ticket and asked to call in within 24 hours if I had not been contacted by the baggage service.

      Needless to say, no one has ever called me.

      For the next 10 days, I kept calling everyday and checking on the website to find out about my luggage.

      When I called the customer service ...


      • as a last attempt, I was told to be patient and that my luggage would be there soon enough; notwithstanding that no other detail was available.

        On the thirteenth day, I received a call from the baggage service asking me whether I’d be home that afternoon for the delivery of my lost suitcase.

        I made sure I could, as by that time, I was about to buy

        new clothes and everything else I needed that was in my suitcase.

        Finally, I got re-united with all my belongings but this experience has confirmed me once more that Air Canada is definitely not a reliable company and their customer service is less than desirable.

        Anyone who is traveling to West Coast, I can only give you one advice: do not use Air Canada as your carrier!




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