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1 Beard Street Brooklyn, NY
  • It is at this point in the IKEA experience that everything goes from fun and slightly exciting to rip-your-hair-out-maddening
  • I love IKEA for it's prices and cool furniture, but the store experience is not the most pleasant

    • by holli

      all reviews
      For anyone who doesn’t know, IKEA is a Swedish store that sells cheap furniture that you assemble at home…

      Up until this past summer, NYC residents had to travel either to Long Island or New Jersey to go to IKEA. This was a major pain because most people in NYC do not drive and getting furniture home on a crowded bus or train would not be feasible.

      IKEA Brooklyn is located in a rather desolate river area surrounded by ghetto housing projects, abandoned warehouses, and various ports. It is a huge building, much bigger then other IKEA’s I’ve been to. For drivers, there is a large parking lot and a multi-level garage to park in. For non-drivers, Ikea offers a number of free modes of transportation. First, is a water taxi that departs from Manhattan. The other option is taking an IKEA bus that departs from 2 separate locations in Brooklyn every 15 minutes.

      When you walk into IKEA, you are greeted by a number of brightly colored sofa’s and a greeter who says “hi.” Up the escalator and you are in a

      little display area with bathrooms and the entrance to the childrens play area. Here, you can grab your pencil, store map, and bag and start wandering around the various displays (that are grouped by furniture type) and if anything catches your eye, you can write down the aisle and bin numbers found on the item tag.

      This floor of IKEA is very, very crowded. People are lounging on the furniture, strolling at very slow speeds along the path, standing around talking… it can be very trying to get through the display areas and the mood is sugar-coated aggression. Everyone is annoyed that everyone else is in their way.

      On the next level is the marketplace. This is the area where you can pickup non-furniture items like mirrors and frames and kitchen utensils. In order to get to get to the marketplace, you have to walk all the way through the displays on the upper level, which as I mentioned, really tests one’s patience.

      After the marketplace, is the furniture pick-up area. It is at this point in the IKEA experience that everything goes ...

      • from fun and slightly exciting to rip-your-hair-out-maddening. Here is why:

        In order to carry your boxes of furniture around, you need a cart. IKEA provides carts, but there never seems to be enough of them to go around. In order to obtain a cart, you must stand in line with other cartless people for anywhere from 10 minutes to over an hour.

        Once you get your cart, you go to the aisle and bin number you copied from the item tag in the display area. What you want is never there. For instance, I wanted 2 dressers and 2 nightstands. They had one dresser in the dark brown finish (which is what I wanted) 100 in a light brown, and no nightstands. My sofa; they had the sofa but were out of the covers. My coffee and side tables; they were out of the finish that matched my coffee table. I had to make 6 trips to IKEA to get everything, and I still don’t have a sofa cover.

        After you get your furniture, you head to the checkout area and pick a line.

        And then you wait…and wait… and wait. One time, I stood in line 3 hours. The shortest time Ive waited was an hour. There is a little food stand past the checkouts, but the line is so long that it isnt worth bothering with.

        After you pay, you take your stuff to your car and go. If you didn’t drive there, IKEA offers a same-day delivery service for about $80. In order to get the service, you have to stand in line for another hour or two until a worker comes to you and checks in your merchandise and sets up your delivery time. After that, you go wait in another line for another hour so that another IKEA worker can enter your info into a computer.

        I love IKEA for it’s prices and cool furniture, but the store experience is not the most pleasant. Too many people, too much waiting in long lines, not enough stock..also the deliveries never come when promised. One time my stuff was supposed to be delivered by 10pm, and it didn’t get there until 1 am.

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