Norwegian Cruise Lines
4.5
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  • We really enjoyed the live bands and the upbeat, yet relaxing atmosphere
  • Although the ship is relatively new (2007) we were impressed by the continual upkeep work being done daily
  • The buffet and freestyle restaurants served delicious food, better than most on-land locations
  • Overall we really enjoyed our cruise and would highly recommend cruising on this ship with NCL to anyone looking for an exciting, yet relaxing vacation
  • However, I am sure that if I wanted to I could write a letter or email to NCL with no problem

    • by tiff27sjsu
      TRUSTWORTHY

      all reviews
      My husband and I just got back from our honeymoon with Norwegian Cruise Lines (NCL). We vacationed aboard the new Norwegian Gem ship and absolutely loved it! As first time cruisers we were a little unsure as to what we should expect, but even before we stepped aboard we knew we had made a good decision choosing NCL.

      Date of travel: 21 September 2008 - 28 September 2008 Location/Cruise : Western Mediterranean Cruise Ports of call: Barcelona, Spain Valetta, Malta Naples, Italy Civitavecchia/Rome, Italy Livorno/Pisa, Italy Nice/Villfranche/Monte Carlo, France and Monaco Barcelona, Spain

      Check in - Check in was a breeze. Upon arrival to


      the port in Barcelona our bags were checked in curb-sides since we used the luggage tags sent to us about a month before the cruise. After passing through security we entered the lobby and were immediately directed to the correct check in line. There was no wait and within only a few minutes we made our way onboard.

      The ship: The ship iteself is beautiful with both contemporary and traditional appeal. We were stunned at it’s sheer size and luxuriousness, yet comofortable appeal of the interior. Altough it was challenging at first to memorize the layout of all 13 stories the onboard signage was well organized and helpful. The Norwegian Gem offered every amenity we could have possibly needed and entertainment and food options were abundant. We took advantage of the swimming pools, jacuzzis, bowling ally, casino, theater, night club, bars and arcade as well as pub games. We really enjoyed the live bands and the upbeat, yet relaxing atmosphere.

      The cabin - We stayed in a mini suite which included a balcony and luxury bath/shower. We loved the room, including it’s size and decor. The full-size bath and shower

      were very comfortable and the separate toilet was practical. In addition, we were surprised how comfortable the queen size bed was, as well as in the quality of the sheets.

      Cleanliness - We found the ship and cabins to be amazingly clean. Although the ship is relatively new (2007) we were impressed by the continual upkeep work being done daily. In addition, the cabins and public areas were spotless. Our two cabin stewards clean thoroughly twice a day. The crew is fanatical (in a good way) about using hand sanitizer as all guests are required to do upon entrance to any restaurant/food area and upon any embarkation.

      Service - The service upon the ship was top notch! There was an average of 1 crew member for every stateroom and this was in September! All of the crew members were competent and very friendly. Food service employees were incredibly efficient to the point that there were even jokes made about their efficiency in one of the evening comedy shows. Crew members and the organization as a whole anticipated all of our needs from laundry services to the unloading of data/pictures on ...


      • Norwegian Cruise Lines
      digital memory sticks.

      Food & Drink We were very impressed with the food, both in the freestyle (included) restaurants and the specialty restaurants. The buffet and freestyle restaurants served delicious food, better than most on-land locations. The specialty restaurants were well worth the extra money and the staff were extrememly professional and efficient. No matter where we ate we left full and satisfied. All of the restaurants, including the buffets offer wine and coktail service at very resonable prices as well. The bartenders were also well-versed and the wait staff was abundant.

      Activities & Excursions - We participated in excursions in almost all of the ports. There were a very wide variety of excursions to choose from in each port, each well organized. We had very good experiences with our groups and guides. Our guides in Rome were especially knowledgable and fun. If you travel to Rome and take the Classical City Tour, keep your eyes open for Donato and Sara. The only guide we did not like was our guide in Monaco, she was a bit pushy, rude, unorganized and not very knowledgable.

      For instance, she (Anne) started selling tickets to enter the main casino in Monte Carlo despite the fact that we and many other travellers in our group told her the casino was closed in the morning hours. She had to learn the hard way (by trying to enter) and had to return all of the tickets.

      Overall rating: Overall we really enjoyed our cruise and would highly recommend cruising on this ship with NCL to anyone looking for an exciting, yet relaxing vacation. We have decided that we will cruise again in the future and when we do we will only consider NCL. I have decided to rate this cruise at a 9 out of 10 only because I am one of those sticklers that has a hard time giving perfect scores… and although NCL gives travellers the opportunity to fill out a lengthy post-cruise review for the ship and staff, they do not offer (as far as I know) any outlets for formally reviewing the tour guides. As a side note, the tour guides are not employees directly of NCL. However, I am sure that if I wanted to I could write a letter or email to NCL with no problem.




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Mr & Mrs D J Reakes says :

WE ARE STARTING A CRUISE ON THE JADE ON 20 03 09 AND WE WOULD LIKE TO KNOW WHAT TIME WE CAN BOARD THE SHIP AS WE LAND AT ABOUT 9.30am AND EXPECT TO BE AT THE PORT BY ABOUT 11am. IS THERE ANY PROVISION TO STORE LUGGAGE IF WE ARE NOT ALLOWED ON BOARD SHIP UNTIL LATER.

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Marg says :

You’ll have to check your boarding eDocs and itinerary for this info. You’ll have to log iinto your aaccount, or register to do so here:

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