Videocon Washing machines (model 60X)
2.0
1 votes
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  • Before that we had one of the TVS company, which was there for 2 years, but it was giving us problem for past 2 months, so we finally decide to buy a new one
  • And also that the machines is just a week old, they should consider our point

    • by hariram
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      We bought this model about six weeks back, and it costed us 19500 Rs, or around 490 $. This is a semi automatic washing machine. Before that we had one of the TVS company, which was there for 2 years, but it was giving us problem for past 2 months, so we finally decide to buy a new one.

      This one however didn’t turned out to be a good buy. Its started making some sound, within a few days of its purchase.

      We discovered that some socks has been stuck in its rotator, and we don’t know how that happened. !

      Anyways we called the vendor, and he asked us to


      contact the customer care, and gave us the number, SO we called them and they assured that an engineer will come within a couple of hors.

      But he didn’t came that day, and not even the next day ! So we called them again, and this time the engineer arrived . , and he told us that the sound is because of that socks that have been stucked in the rotator.

      , and that the rotator is damaged and he has to take the machine in order to replace the rotator. We were assured that this wont be changed.

      So they took the machines, and assured to be delivered within 48 hours. That however ...


      • was not the case, and after three days we have to call them back, and reminded them, they told us that the spear part is not available at the moment ! what the hell1 is rotator so rare of a spear part that its not available! and whose responsibly is that to arrange if its not available! However, we waited for 2 more days, but they didn’t delivered it yet!

        Then we become annoyed, and threaded to complain it to their higher authority in written if they don’t fix the problem within evening.

        , This worked and they finally deliver the machine back. , But now they said that the rotator, is a physical

        damage, and they can not cover its warrantee, and that we have to pay for it !

        Again, we explained them that there is nothing new that we did here.

        We just put the clothes and water and washing power in the machines, as we normally do, but the sock got stuck,. And it was stucked cause of machines defect, as we have been using other washing machines for many years, and never had any such problem.

        And also that the machines is just a week old, they should consider our point. But they sticked to their logic, and we were given a bill for rotator as well.

        Needless to say, we wont buy anything of videocon brand form now




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    The review was published as it's written by reviewer in August, 2008. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 161208432490131/k2311a0812/8.12.08
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