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  • My husband and I bought our first home about a year and a half ago

    • by Ellen11

      all reviews
      My husband and I bought our first home about a year and a half ago. We decided to use Verizon Fios as our internet and cable provider because they were cheaper than Comcast.

      Not many of our friends or family lived in areas where Verizon Fios was an option at the time, so we didn’t have much feedback about

      the service provider.

      Looking back, I wish we stuck with Comcast.

      For the last year that we have been Verizon Fios customers, it has been nothing but headache after headache.

      We can’t complain about the cable service, but our internet connnection is down almost daily at night(which is a complete hassle because that is when we use our computer ...

      • the most), and the customer service department is a disgrace.

        No matter what we have had to contact Verizon for, we have dealt with the same problems over and over again.

        We answer a series of questions by an automated voice prompter, we are transferred to several departments before we are appropriately connected to the correct one, and often

        times we have been disconnected or have been left with unresolved issues.

        Since we don’t have a land line, Verizon’s uninformed customer service representatives have used up hours of our cellular minutes.

        We would currently like to discontinue service with Verizon, but that would require…yes, another phone call.

        I’d personally like to spend my days off doing something fun.

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