Enterprise Car Rental San Juan Puerto Rico  » Car rental  »
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Ocean Park/Condado Puerto Rico, (suburbs of san Juan)
  • We had the worst experience with Enterprise while in the San Juan area
  • So off we went, angry, tired, hungry and disappointed
  • Fernando told us it was no problem, we could just drop it off at the airport dropoff

    • by Amber West
      TRUSTWORTHY

      all reviews
      We had the worst experience with Enterprise while in the San Juan area. First of all they were almost 3 hours late picking us up because “they forgot”. Which forced us to cancel our reservations to go horseback riding. Fernando (the branch manager) scared us to death driving us back to his “office”, which was a desk in the middle of a motel. He drove like a maniac and was very unprofessional. When we finally got to his desk there was another couple sitting there waiting

      for him, they had obviously been waiting for a while and were just as irritated. So we signed the papers, then… “where’s the car?” Oh, there is no car! They “forgot” to bring it over. So we climb back into this massive FJ Cruiser with a maniac and drive over to the other lot. On the way Fernando called confirming they had a car for us. When we arrived there was allot of shouting in spanish. They didn’t have a car for us! By this time ...

      • it was almost 2pm. Finally he just gave us the FJ Cruiser. So off we went, angry, tired, hungry and disappointed.

        And then it gets better.

        We kept the truck until the end of our stay. Fernando told us it was no problem, we could just drop it off at the airport “dropoff”. THERE IS NO ENTERPRISE AIRPORT DROPOFF!!!! We were beside ourselves! It is 5am on Easter sunday, there office was closed and our plane left at 7am. After driving around for almost an hour, panicking, we

        finally decided we would have to leave it somewhere, so we left it in the “Budget” rental lot. We got on our plane, and called Mr Fernando when we landed in Atlanta. We left him a voicemail telling him where his truck was. We never received a response or an apology! Do not rent from these people!

        The budget rental place was right there at the airport, they have a shuttle that takes you to and from your terminal and driver was very kind. Rent from them!




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