Heathrow Airport’s Terminal 5  » Airlines  »
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  • From personal experience I can say that on the important issues to date they have failed to live up to their objectives
  • I would advise travellers to avoid Terminal 5, if they possibly can, until all of the bugs have been found that are in their computerised baggage/luggage system

    • by Mike Perry
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      London’s Heathrow Airport recently proudly opened it’s new Terminal 5 which was claimed to be loaded with new technology that would take the stress out of travelling.

      From personal experience I can say that on the important issues to date they have failed to live up to their objectives.

      I’ll do the review in two parts: the good and the bad.

      The Good: Checking in is easy because you do it yourself. You simply go to one of the free standing computers fill in your reference number, answer a couple of


      simple questions and your seat is allocated.

      The computer then prints out your Boarding Card.

      You take the Boarding Card, together with your passport and luggage to the one of the Quick Drop Luggage Desks.

      And that’s it! You are now ready to go through into the Departure Lounge and relax.

      This takes about 10 minutes in total, no stresful queues etc.

      Inside the Departure Lounge there are shops, restaurants and everything a traveller could want.

      I’d give this a genuine 10 out of 10.

      The Bad.

      But then we come to the bad where ...


      • luggage is lost and flights are cancelled.

        This is happening over and over because the luggage/baggage technology is failing, thousands of cases have been lost.

        As an example my wife had to fly to Germany. The flight was cancelled and this was after she was in the Departure Lounge.

        Fortunately she was ‘lucky’ enough to get on a later flight but they couldn’t find her luggage, to transfer to the new flight, that had been checked in only half an hour earlier.

        They said they would sort it out, but

        when she reached Germany her luggage wasn’t on the plane.

        To cut a long story short the luggage arrived two days later, so my wife was stuck without clean clothes and other necessities.

        Now this sort of story is happening over and over. Flights are being cancelled and luggage is being lost.

        I would advise travellers to avoid Terminal 5, if they possibly can, until all of the bugs have been found that are in their computerised baggage/luggage system.

        I’d give this part of the review, from my personal experience, just 1 out of 10.




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    The review was published as it's written by reviewer in April, 2008. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 401504337401030/k2311a0415/4.15.08
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