Enterprise Rent a car is nominal in comparison to other companies but is lacking in some areas. The company itself maintains a presence in all major and some not so major cities around the United States and prides itself on convenience as well as reliability.
My first experience with Enterprise Rent a car was not a good one. I had reserved a mid-size sedan for a short trip, expecting it to be three days long. Using the web site, www.Enterprise.com, I placed my order and paid a deposit using my credit card. When I arrived at the depot they had not only lost my reservation, but they had no mid-size sedans available. I was forced to rent one of their economy cars that required me to cram my large body behind the wheel of a car fit only for a Barbie doll. To make matters worse when I received my credit card statement I learned they had double charged me for the deposit.
I decided to give them another try a year later but this time phoned in my reservation. The representative was helpful and friendly and helped to put my fears to bed. To my delight, everything went off without a hitch.
As for price Enterprise Rent a car is slightly higher than their competitors and do not offer the level of service I would expect from such a large company.
Overall, I would give Enterprise Rent a car a low grade. Besides my less then pleasant experience with them, I find their web site to be tedious and not user friendly. Customer service is mid-range at best and does not justify their higher prices.