ALAMO Rent a car
  • My experience with Alamo Rent a car has been limited, partly because the company does not seem to have depots in most of the cities that I have traveled too
  • When making the reservation I learned that English was a second language to my representative, which made communicating the proper details very difficult
  • I paid the price and made a mental note to write to the company about the mishap


    • by nightshadow
      all reviews
      My experience with Alamo Rent a car has been limited, partly because the company does not seem to have depots in most of the cities that I have traveled too. My single rental from an Alamo Rent a car was not without its problems.

      When making the reservation I learned that English was a second language to my representative, which made communicating the proper details very difficult.


      The company also seemed to be plagued by computer problems and the whole process of reserving a car took twice as long as normal.

      The representative working at the depot when I arrived was friendly and helpful.

      This was dampened by the fact that I was quoted a price that was incorrect and way lower than should have been.

      I paid the price and made ...


      • a mental note to write to the company about the mishap.

        The car I received was far from new and the engine made a strange noise when it got past forty miles per hour.

        I was not in a position to return to the depot for a trade in so I took my chances.

        Thankfully, the trip would only last one day and not require a

        lot of driving on my part as I felt the car was living on borrowed time.

        I did contact the company and was awarded a discount coupon for my next rental and several apologies by people with important sounding titles.

        Alamo Rent a car’s web site, is better than many that I have visited.

        The database is easy to use and understand and moves along at a good pace.


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    ALAMO Rent a car
    0
    Philip says :

    When I picked up a previously reserved Nissan Versa from Alamo, it had a putrid smell. That was my first disappointment with Alamo.

    I returned the car and was downgraded from the Nissan Versa which had cruise control, electrical mirror adjustment, and remote door locks, to a Toyota Yaris without any of these feature, with no reduction in cost. The cars are by any standard, not in the same feature class. Second disappointment.

    I then contacted Alamo by email and my request for a rate adjustment was declined. Instead, I was offered a coupon for a 1-day car rental, with an expiration date - quite likely with the hope that I will either forget about the coupon or it will expire before I use it. Strike three and Alamo is now off of my list.

    I will not rent a car from Alamo again.

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