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Sauk City, Wisconsin
  • The people who moved into our old house had the same problem

    • by Achromasia

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      My family first got Charter about four years ago. It was nicely priced, and the service seemed good enough. Our package included call-waiting and Caller ID, and free long distance.

      We didn’t really start to notice any problems until we requested Cable be added to our plan. The date was

      set for the installation, and the crew never came.

      This happened THREE TIMES, and each time we called Charter, the customer service people were worse and worse. Finally, we gave up on ever getting cable, but we kept the phone service.

      About a year later, when we were preparing to move, we called Charter to switch our phone service to the new house. Although the people moving out had Charter as well, we couldn’t simply switch the service, and a whole new installation process would have to take place.

      Although this seemed like a hassle, we agreed. But, Charter would ...

      • Charter phone service
      not be able to come to our place until after a week in our new home.

      This was very frustrating, but we set the date, and, surprise surprise: they didn’t show. We had two and a half to three weeks without a phone, and we finally cancelled our service and

      got a different provider.

      The people who moved into our old house had the same problem. Charter claimed that they had came on the move-in date to install everything and no one was home.

      Well, every door was open, and there were about fifteen people helping them move in. Charter = horrible customer relations.

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