- need to call the company to switch as I did with Sprint PCS.
Although I have only called customer service twice since I’ve been with T-Mobile, I am very impressed. Not only was my hold time minimal, but the representatives seemed very knowledgeable and polite. I had several questions about the different plan additions I could add to my
account and they took the time to explain each product to me in depth.
If a consumer is looking to switch their cellular service provider, I would highly recommend T-Mobile. I would suggest, though, that you look for a T-Mobile promotional plan. They often have a promotion that will allow you to get more minutes or “add-ons” for a lower price.