US Airway’s Refund Policy  » Airlines  »
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  • Six days before the travel date, I found out I had to cancel the entire visit
  • When I went on-line to find out how to request the refund, I was very disappointed

    • by Marie Baker

      all reviews
      Recently I had to book a flight for a family member to come to the USA from Europe. Because there were a few travel concerns, I wanted a refundable ticket. US-Airway provided that option, and I purchased the travel insurance as


      Six days before the travel date, I found out I had to cancel the entire visit. Knowing I had covered my bases, I wasn’t worried about getting my money back. When I went on-line to find out how to request the ...

      • refund, I was very disappointed.

        I actually had to file a request for the refund, which will undergo a review. There policy actually gives them a means to reject requests! Yet on the form, they don’t even ask for any reason or

        explanation as to why you’re cancelling the ticket! We had a medical reason too.

        What was the point of the traveler’s insurance ($35), and a refund policy, if they don’t guarantee refunds? It’s still pending and I’m very upset. They weren’t upfront in my opinion.

    lawrence schoeman says :

    Hi. My wife was in an auto accident and in order to receive medical attention we need to shorten our stay in Virginia. What is the penalty procedure for changing a flight? Thank you.
    Marg says :

    FYI, United is now a part of American Airlines. You can change your flight as long as it’s more than 3 hours before the reservation. You can get confirmation and more info on that here:
    Deepak says :

    Hi I`m part of travel agency My question is associated with passenger physically unfit to travel and ticket is refundable. Doctor has advised not fit for travel. Do I still need to pay refund penalty. I have medical certificate provided by the doctors. What`s US Airways policy in this kind of case I want to know what US Airways refund policy says in this case? Thanks
    Marg says :

    This depends on if you purchased a refundable or a non-refundable ticket. If it’s a refundable ticket you can get a refund. However, if it is nonrefundable you cannot. Their refund policy explicitly states that “personal emergencies” cannot be used to request a refund. To confirm you can check their policy here:
    Cheryl Rathbun says :

    I have a credit of about 650.00. I cannot find my paper that gives the number of my refund. Please look up that refund numer for me. thank you Cheryl Rathbun
    Marg says :

    FYI United is now American Airlines. According to their policy it takes about 20 days for a refund. However Cheryl, you can go here to check the status of your refund:
    Eric Robertson says :

    I signed up for a trip through Priceline and due to flight delays with another airline I was unable to make my trip. Since price line made my return flights through US Airways I was hoping that you would be able to refund me the money for those tickets that I will no longer be using. I contacted Priceline already and they were less than helpful, they informed me that if i wanted a refund I would have to go through the individual airlines. I hope that you will consider my request for a refund in the spirit of your excellent customer service and I hope to fly with US Airways in the future. Thank you very much for your time and consideration. Sincerely, Eric Robertson
    Marg says :

    Eric, according to their refund policy they cannot give you a refund unless the ticket was purchased directly from them. You’ll have to get the refund from Priceline. You can confirm this info about their policy here:
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