Estes Heating and Air Conditioning
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http://www.estesair.com/
  • I understand that this company which serves the greater metro Atlanta area is well received and I am in no way trying to go on a smear campaign as I describe my recent rather unsatisfying experience
  • Since it was the beginning of August I decided that we had a few weeks left of summer to get through so we decided that one pound of freon would be reasonable
  • I was also informed about the possibility of the circuit board needing to be replaced and that it would cost $700
  • But, I did not hear “definitely the circuit board” so there was a chance we could have been out $700 for nothing and my husband and I did not want to take that chance


    • by Jennifer Morris-Fouts

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      I understand that this company which serves the greater metro Atlanta area is well received and I am in no way trying to go on a smear campaign as I describe my recent rather unsatisfying experience. I hope to inform other people out there that normally take everything that service technicians say at face value, to go into future sessions with eyes wide open, do your research, and ask questions.

      Of course, the worst time possible for our central air conditioner unit to become dysfunctional has been the start of August, a beastly month down here in the state of Georgia. I got on the phone and summoned assistance about a week ago from a representative who set up a time for tomorrow to have our central unit looked at and troubleshooting


      arranged. I do understand that they are slammed this time of year so the next day delay did not cause me much grief. I am getting to that part soon. I was given a time slot and notified of when I would receive a phone call ahead of time in which I could expect the service technician to make an appearance at my home. The time was around 4:35 pm.

      Upon arrival, the technician assigned to my home did some investigating and checking and later came back to inform me that the poor functioning of the unit could be due to lack of freon and then he gave me a quote on the price of freon per pound. Since it was the beginning of August I decided that we had a few

      weeks left of summer to get through so we decided that one pound of freon would be reasonable. I was also informed about the possibility of the circuit board needing to be replaced and that it would cost $700. But, I did not hear “definitely the circuit board” so there was a chance we could have been out $700 for nothing and my husband and I did not want to take that chance. We owed a sum of $165 for the pound of freon and the trip fee. By the way we are signed up for the Service Agreement so I felt we should be getting a few benefits and fewer hassles.

      Believing as I am in giving others the benefit of the doubt, I bided my time and figured I ...


      • Estes Heating and Air Conditioning
      would give the unit at least an hour before evaluating whether or not the freon was the missing puzzle piece. As it turns out, it was not. We are out $165 ( I understand about the trip charges being part of the agreement) but this experience put a bad taste in my mouth. We ended up shopping at Lowe’s for a new window unit. This is what I should have done to begin with; now I wish I had just jettisoned my dealing with Estes and gone straight to the ac window unit shopping excursion. As per my brother in law’s advice I called Estes first thing the next business day and explained the situation in which I felt misled. The person who answered said that I was not likely
      to be refunded anything; that he would get in touch with his supervisor and they would get back with me by phone with a possible solution. It has been two days and no phone call.

      This experience has soured me to some degree in dealing with Estes further. Of course, I may have just been unlucky and since I got slated for 4:30 in the afternoon on a Friday I may have gotten “saved for last” by a technician who just did enough to meet the standards and wanted to get a head start on the weekend. My advice to anyone reading this is always do your homework and do not assume service people are all-knowing and all powerful or you could be out a lot of money and still freezing or burning up!




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The review was published as it's written by reviewer in August, 2015. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 4114081647990531/k2311a0814/8.14.15
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