Aveda Hair Salon  » Business  »
4.0
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1402 Douglas Street Victoria, BC V8W 2G1
  • I was impressed immediately by the professional air in which the receptionist and stylists conducted themselves
  • Apparently there was some sort of problem with the customer before me, but all the students kept their cool and treated me apologetically and with professionalism and courtesy


    • by gallopmonkey
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      I was recently in Victoria and in desperate need of a haircut, so on a whim I popped into Aveda salon.

      I was impressed immediately by the professional air in which the receptionist and stylists conducted themselves. Although they couldn’t see me right away, they made an appointment for later that morning, and encouraged me to come back. After waiting for an hour, I returned, and was greeted with a small cup of a tea. That’s the first time I’ve ever been


      given tea in a hair salon before, and thought it was great! I sat back and read a magazine, and grew increasingly frustrated as I wasn’t called and my appointment time had already passed. Apparently there was some sort of problem with the customer before me, but all the students kept their cool and treated me apologetically and with professionalism and courtesy. I was annoyed, but impressed that I received several heartfelt apologies, and they made arrangements for me to return later.

      When I actually got in to see the stylist, I was nothing but impressed. She made me feel welcome and apologized for the delay, and gave me a relaxing head and shoulder massage before starting on my hair. She worked quickly, and although I had been initially nervous about entrusting my hair to a student, she dispelled my fears and I felt as if I was in the hands of a true professional. After my hair cut, the stylist continued to ...


      • Aveda Hair Salon
      apologize and then proceeded to give me a complete makeup job for free! I was flabbergasted and couldn’t believe it. She did an excellent job and I was really, really pleased, and then I received more news…the school was going to give me the hair cut for free as well! I was floored; I honestly couldn’t believe it. Both the supervisor and the student were utterly calm and collected the entire time, and tried their best to make a bad situation
      much better. I was impressed by their customer service and the lengths they would go to to please the customer.

      I got a free hair cut and a free makeup job out of my visit there; of course I wouldn’t hesitate to recommend them! They were great, and I would absolutely return. More over, I’d like to track down the stylist after she graduates and get her to cut my hair again. I’ve had several compliments on it, and absolutely loved the treatment I received.




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The review was published as it's written by reviewer in March, 2012. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 417031568230331/k2311a037/3.7.12
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