I first encountered Masters Automotive when my wife purchased a voucher for 3 free oil changes through Living Social. As per the instructions of the voucher I called to set up an appointment. The man I talked to told me that I wouldn’t need an appointment and to just bring in my car. The office area was small and plain. There was a TV and a bunch of old magazines on a coffee table with a few chairs. The people working
there weren’t very polite. They weren’t exactly rude, but there was no effort made to make me feel like a valuable customer.
The second time I went for an oil change was with my wife’s truck. After about 15 minutes they told us that the drain plug was stripped and that they couldn’t just put it in and let us drive away. The guy started talking about replacing the entire oil pan. Eventually he mentioned that they could try ordering a replacement ...
