Airport parking booking agent “Park and Go” Service  » Business  »
4.5
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www.parkandgo.co.uk
  • We received an e-mail from Park and Go nearly immediately, confirming we were suggested to park at Long Stay, the refund of the original booking cost was done already to our card, the refund of the cost of an alternative parking we have used will be done as soon as Park and go will get a receipt
  • I will definitely use Park and go Services again, as well as recommend to my friends, due to their real friendly and helpful customer service

    • by businka
      TRUSTWORTHY

      all reviews
      We booked the airport car parking at www. parkandgo.

      co.

      uk few times now and it was no problem at all.

      In April this year we booked Park and Go Manchester for our June holidays.

      2 weeks before that we have got a phone call from Park and Go Services, they said the car park we have booked ceased trading, therefore we will be transferred to another, even closer to airport car park, free of charge, and the new voucher with another directions and car park tel nr has been sent to our e-mail


      address.

      We checked the voucher and were pleasantly surprised to find out we have been transferred to nearly twice as expensive car park, no charge for us.

      When we arrived to the car park though, we were terrified to see a long queue of the cars, a guy at the reception said they are overbooked and we need to wait possibly 30-40 min to have our car parked and to get then a transfer to the airport.

      I rung Park and Go to express my dissatisfaction, a lady from customer service ...


      • straight away offered us to park at Long Stay car park and promised to refund all the money, she was very apologetic and friendly.

        We thought it is a good option, so went to Manchester airport and parked at Long stay.

        We received an e-mail from Park and Go nearly immediately, confirming we were suggested to park at Long Stay, the refund of the original booking cost was done already to our card, the refund of the cost of an alternative parking we have used will be done as soon as

        Park and go will get a receipt.

        On our return we sent the Long stay car park receipt to Park and Go, and they refunded all the money shortly.

        Therefore, we had our 2 weeks parking for free.

        I feel that it is a fair compensation for all the hassle and inconvenience we have experienced; I appreciate the way Park and Go dealt with the situation.

        I will definitely use Park and go Services again, as well as recommend to my friends, due to their real friendly and helpful customer service.




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    The review was published as it's written by reviewer in August, 2011. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 415081518290531/k2311a085/8.5.11
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