Telkom Pay Phones  » General services  »
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  • Going back about fifteen years though, I would personally say that back then was the best time for these Telkom pay phones as they offered a service that was unlike any other in South Africa
  • Other than the mere fact that there wasn’t much by way of choice, Telkom pay phones were reliable, cost effective and very practical in the sense that they were all over the country
  • The phones are definitely more secure, with more sophisticated designs, but using the phone as a customer has not proved to be something of a great experience for me
  • I think if Telkom wants to get more out of their pay phones and compete again with all the other emerging service providers, they will have to do a bit of work in improving the customer experience

    • by alexd187
      TRUSTWORTHY

      all reviews
      For as long as I’ve been aware of the workings of telecommunications, Telkom pay phones have always been around, with their unmistakable blue color, mounted on green support structures as is consistent with the company’s colors.

      Going back about fifteen years though, I would personally say that back then was the best time for these Telkom pay phones as they offered a service that was unlike any other in South Africa. Other than the mere fact that there wasn’t much by way of choice, Telkom pay phones were reliable, cost effective and very practical in the sense that they were all over


      the country. I could find a cluster of them almost at every major street corner and calling costs were very reasonable to say the least.

      Over the past ten years or so of development though, Telkom pay phones have still been around and I still see them almost everywhere I go, but their use has become less and less prominent, even by other people beside me.

      These days, with all the competing telecommunications service providers emerging, a Telkom pay phone is pretty much the last resort for me as their new and improved phones seem to be more for the good of the ...


      • company and not the end user such as me. The phones are definitely more secure, with more sophisticated designs, but using the phone as a customer has not proved to be something of a great experience for me.

        The card phones are okay, with each unit costing fifty cents, but I find that I can speak longer on a card operated Telkom phone than a coin operated Telkom phone. Furthermore, this one time I used a coin operated Telkom pay phone, it didn’t dispense me any change and I don’t know if this is deliberate or if it had a reasonable explanation

        behind it.

        Smaller denomination coins aren’t expected by the phones either and this has often proved to be frustrating for me. Also, the latest five Rand coins don’t fit into the coin slot, bringing me to the conclusion that Telkom pay phones are for use only when I want to deliver a very short message to someone I am about to meet or have just seen.

        I think if Telkom wants to get more out of their pay phones and compete again with all the other emerging service providers, they will have to do a bit of work in improving the customer experience.




    0
    Jiswa says :

    We would like the removal of the pay phone that is on our premises urgently. Which department can assist with regards to this?

    ReviewStream.com
    Galega says :

    You need to contact to the hotline 10217, and request for the removal Telkom Pay Phone.

    You will be required to clear all bills before formally requesting for the removal of the phone.

    ReviewStream.com
    0
    quick note by anonymous :

    Personally i found Telkoms pay phones reliable, cheap and convinient. I do own a cellphone, ipad all those other stuff, but things happen (low battery, no network)and one needs to make a phone call or pass a message and the pay phone was always there. Then all of a sudden they are gone

    ReviewStream.com
    0
    tina says :

    I have a spaza shop and would like to install a telkom puplic phone who do I contact

    ReviewStream.com
    Galega says :

    Dial Telkom hotline number 10217. The IVR will ask you to press a number for new service. The first option is for the new service. After that, a customer care executive will talk to you about all details, including address of your shop.

    ReviewStream.com
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