I just switched to this service today, November 2, 2010. Although I have been with Shaw Cable for about three years now, I felt that it was about time to switch to digital TV programming to see how it works.
So I went to the Shaw Cable office which is only a block away from my residence. The goal was to secure a Shaw digital TV cable. Unfortunately, the line-up was long and it took me thirty minutes before I got my wish. I was told that having Shaw digital TV installed was going to be as easy as 1-2-3.
For a while there, I thought the Shaw clerk who gave me the cable box was right, so I was in for a big, unfortunate surprise. I excitedly opened the box and made sure I had everything to set up the service, the cords, the cable box, power cord, and the instruction set.
When I read the guide I thought it was simple enough. I knew where to stick the coax cable, as well as the RCA/AV cable. I got to have the box activated
online, and had the required amber-color light running.
Shaw’s website did confirm that the box was activated and ready to go. But when all was said and done, my TV screen was still black as charcoal with not a single channel in sight. So I panicked. I played around with Shaw’s new remote, following the instructions to get it to recognize my TV, but after ten or more tries, I had to give up.
I just couldn’t get Shaw’s remote to work with my flat screen TV. My TV screen was still black and it said “No signal” in blue. It was then I realized that I had mistakenly connected the Shaw-provided coaxial cable between the box and TV, when I should have connected the other end to the cable outlet on the wall.
However, even after correcting my mistake, there was still no channel signal on my TV. So as a last resort, I had to call Shaw’s technical support. I hesitated up to the last minute because the last time I was on the phone with a Shaw techie I was on hold for ...