BSNL  » Cellular services  »
3.5
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  • Internet services are the best among the three services offered
  • They really work hard to reduce the cost of Internet connection without compromising the Internet speed
  • Later after another week, serviceman repaired and solved the issue
  • Yet they suffer from a serious disadvantage
  • It is recommended highly to avoid the cellular services

    • by Sivaraman
      TRUSTWORTHY

      all reviews
      I’m a customer for BSNL cellular services, (Internet service provider, landline and cellular service provider) for past 1 year. I’m also using BSNL Internet Services as well as landline services . Hence I feel so experienced to review them.

      First, the cellular services can be described as the worst ever known to me. It is clear from statistics that it has reached 100million customers after all private competitors went past. Customer care people are inexperienced to solve our problems. Once I called them to complain that I cant see my mobile bill on net but they couldn’t answer. Later I myself found that for first 3 days of the month the bill will not be updated. The free sms plan, which I could get for RC 49 in other operators , is charged RC120


      . This is twice more than other operators. Also, 10p call scheme which is RC195 for 3 months. The coverage of the service is too poor that sometimes the connection is lost.

      When it comes to landline, it is costlier than most other networks. Also, it is not working for atleast 3 days a month . The quality of wires they use is poor and it often gets cut in rainy seasons. They don’t lay the cables deep and it is cut by neighbours even if they dig just 0.5m hole.

      Internet services are the best among the three services offered. They really work hard to reduce the cost of Internet connection without compromising the Internet speed. They were first to achieve the plan of giving free landlines for Internet connection. Speed is absolutely satisfactory ...


      • and they provide unlimited usage for just 750INR. The 3 types of modem they offer are of good quality and assured by UT-telecom. BSNL also provides patches and upgrades for the modem. Wireless modems are too cheaper than Zebronics or any other modem . Though the modems get heated in 1 hour , it becomes normal later. Again, the customer service offered is a thing to worry. I’ve complained once for frequent loss of connection to the local router. After 7 days a technician came who was unable to repair that and a mail was sent to higher authority. Later after another week, serviceman repaired and solved the issue.

        The online website that BSNL maintain for displaying meter calls and internet data usage is fast and user-friendly but for the first 3 days in the

        month , the site won’t work. They have facility to recharge or pay the bills online. Yet they suffer from a serious disadvantage. The online payment facility is too slow and customers fear whether transaction will be successful or not. Sometimes, data is not sent through https format and hence it’s unsafe to use credit or debit card. Mostly, I use NetBanking option to pay online.

        It is better to avail Internet Connection and get free landline connection rather than paying separately for landline. It is recommended highly to avoid the cellular services. Use NetBanking option more than using other payment methods. BSNL provides discount for Government employees and the discount amount is also high. Hence , if you don’t value customer service, it’s cheap and efficient way to choose BSNL internet connection and landline connection.




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    The review was published as it's written by reviewer in October, 2010. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 2226101309110831/k2311a1026/10.26.10
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