Cathay Pacific Airways  » Airlines  »
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  • Cathay has a reputation as being an airline offering great service so it was interesting to put this reputation to the test, particularly following the economic downturn when most airlines have been cost cutting as far as possible
  • So the airline remains my second favourite airline in the world, just a touch behind Singapore airlines

    • by reviewwriter
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      On a recent business trip to Hong Kong I flew Cathay Pacific from Sydney to Hong Kong (flight CX138) and Hong Kong to Brisbane (flight CX103).

      Cathay has a reputation as being an airline offering great service so it was interesting to put this reputation to the test, particularly following the economic downturn when most airlines have been cost cutting as far as possible.

      Well, the service was good. All the crew were very friendly and attentive, even in economy. They often took walks around the cabin offering snacks and drinks and generally checking that all their customers were OK.

      The


      airplane itself was almost brand new, an airbus A330 fitted out with Cathay Pacific’s new interior design, i.e. brand new seats, a clever lighting system etc. Each seat had its own television of quite a reasonable size, headsets wrapped individually in plastic bags (not so good for the environment) were handed out soon after boarding. There was a great choice of entertainment, a large number of movies, TV shows, music and also games. All movies and TV shows were available on demand so you could choose exactly when you want to watch each film or program. Both flights ...

      • were overnight flights so it was nice to watch a movie or two and then settle down and try and get some sleep.

        The seats were reasonably comfortable; they were of the new design that allows the seat to recline but still within the fixed position of the seat. This means that when the passenger in front reclines you don’t lose any of your personal space, allowing you to eat your meal and the passenger in front to recline at the same time.

        On both flights the airline offered dinner around an hour into the flight and then breakfast approximately

        two hours prior to landing. All meals were well presented and served at the right temperature i.e. dinner was hot, ice cream was cold. The standard choice of chicken or fish was offered, both really quite tasty for airline food.

        Both flights left exactly on time and arrived around 15 minutes early at the destination.

        Overall Cathay Pacific offered great service, a clean and modern airplane and on time arrival for both flights. There is really not much more that you would want from an airline.

        So the airline remains my second favourite airline in the world, just a touch behind Singapore airlines!




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