Holiday Inn in Indianapolis  » Hotels  »
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3850 Depauw Boulevard Indianapolis, IN 46268
  • I asked the front desk agent for her name so that I could lodge a complaint, she told me that I could not have her name because she did not know who I was

    • by nikkiharbor
      TRUSTWORTHY

      all reviews
      I rented a room through Price Line. Once I arrived at the hotel and told the front desk staff this, they were very rude and confrontational. I asked the front desk agent for her name so that I could lodge a complaint, she told me that I could not have her name because she did not know who I was. I then asked for the

      manager’s name and she told me that I could not speak to him without an appointment.

      We asked for a room with two double beds as we have five people in our party. We were instead given a room with one double bed. The water in our room did not get hot, the volume on the television could only be turned up and not down ...


      • and to add insult to injury we were given a deflated air mattress.

        After having had enough of this treatment, I went online to complain and this is the response that I got from the Holiday Inn Staff,

        “Just a tip, when you are cheap and book through priceline, expedia, or any other third party website you are going to be treated differently. Booking through

        those sites is a loss of revenue for the hotel. If the hotel would have been in a sold out situation, we would have “lost” your reservation in favor of someone who booked through the hotel or our website. And yes, you were given a subpar room as that is how it works, you got what you paid for.”

        I will NEVER EVER stay at this hotel again.




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