Verizon Wireless Cell Phone Service  » Cellular services  »
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  • I love the clarity of sound you recieve with their phones

    • by sanduch
      all reviews
      I have been a verizon wireless customer for over 3 yrs. now.

      I love the clarity of sound you recieve with their phones.

      also very few dropped calls.

      There customer service is another story…I do not feel they value their customers…I had a family share plan with my husband…we in the process of a separation and I

      wanted to terminate the plan and have my own.

      I have been a dedicated customer, pay my bills on time…so I asked the verizon employee if there were anyway due to my circumstances I could have the 185 cancellation fee of the contract waived…Mind you I planned on staying with verizon just wanted a different plan.

      he told me to ...

      • call customer service & they would probably be able to help me out.

        I was hopeful…When I called Customer Service it did not matter what my circumstances were it did not matter that I planned on staying a loyal customer…It did not even matter that I told them I may want to look at another carrier if they could

        not help me.

        in the end I ended up paying the 185.

        This is the 2nd incident I have had with customer service where they would not bend at all to please a customer…I would have been happy if they could have just lowered the fee for me…I will think twice my next time around when choosing a wireless company

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    The review was published as it's written by reviewer in December, 2006. The reviewer certified that no compensation was received from the reviewed item producer, trademark owner or any other institution, related with the item reviewed. The site is not responsible for the mistakes made. 221112109750731/k2311a1211/12.11.06
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